Privacy Policy

Last Updated: 11/06/2025

Welcome to Raleigh Cakes (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a contact form, place an order, or communicate with us in any way.

By using our website or providing us with your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or contact us:

Information You Provide Directly

• Name

• Email address

• Phone number

• Event details (date, location, headcount, etc.)

• Order details and design requests

• Payment information (processed securely via third-party payment processors; we do not store full card details)

• Any files or images you upload with an inquiry

Automatically Collected Information

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Cookies and tracking pixels related to site functionality and analytics

2. How We Use Your Information

We use your information only for business-related purposes, including:

• Responding to your inquiry or quote request

• Communicating via email or SMS about your order, updates, reminders, schedule changes, and customer service

• Sending marketing messages only if you have opted in

• Processing payments and confirming orders

• Internal analytics and website improvement

• Compliance with legal or regulatory requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.
We only share information with essential service providers (payment processors, email/SMS providers, website hosting) needed to complete your orders and operate our business.

3. SMS Communication & 10DLC Compliance

By submitting your phone number through our website, you consent to receive SMS messages from Raleigh Cakes for:

• Inquiry responses

• Order updates and reminders

• Delivery/pickup information

• Customer support

• Optional promotional messages (only if opted-in)

Message frequency varies. Message and data rates may apply.

You may opt out of SMS at any time by replying “STOP” to any message.
You may also reply “HELP” for assistance.

We do not sell or share your phone number with any third parties for marketing purposes.

4. Email Communication

By providing your email, you consent to receive messages related to:

• Quotes and estimates

• Order confirmations

• Invoice and payment notifications

• Event reminders

• Customer service communications

• Optional newsletters or promotions (opt-in only)

You may unsubscribe from marketing emails at any time using the “unsubscribe” link included in every marketing email.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve site functionality

• Analyze website performance

• Remember your preferences

You can disable cookies through your browser settings, but some features may not function properly.

6. Data Security

We take reasonable measures to protect your information, including:

• SSL encryption for data transmitted through the website

• Limited internal access to personal information

• Secure third-party payment processing

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (Depending on Your Location)

You may have the right to:

• Request access to the personal data we store

• Request corrections or updates to your information

• Request deletion of your data, when legally permissible

• Opt out of SMS or email communications

• Withdraw consent at any time (does not affect any processing performed before withdrawal)

To make a request, contact us at info@raleighcakes.com.

8. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from children. If we become aware that information has been collected from a minor, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Raleigh Cakes
Email: info@raleighcakes.com
Website: www.raleighcakes.com